Terms & Conditions

Welcome to Castle IT Online Store. These Terms and Conditions constitute a legally binding agreement made between you, whether personally or on behalf on an entity ("you") and CASTLE IT ONLINE STORE ("we," "us" or "our"), concerning your access to and use of the castleit.com.my & lelong.com.my/merchant/castleit.htm website as well as other media form, media channel, mobile website or mobile application related, linked, or otherwise connected hereto (collectively, the "Site").

 

You agree that by accessing the Site, you have read, understood, and agree to be bound by all these Terms and Conditions. If you do not agree with all these Terms and Conditions, then you are expressly prohibited from using the Site and you must discontinue use immediately.

 

User Registration
You may be required to register with the Site. You agree to keep your password confidential and will be responsible for all use of your account and password. We reserve the right to remove, reclaim, or change a username you select if we determine, in our sole discretion, that such username is inappropriate, obscene, or otherwise objectionable.

 

Products
We make every effort to display as accurately as possible the colors, features, specifications, details and price of the products available on the Site. However, we do not guarantee that the colors, features, specifications, details and price of the products will be accurate, complete, reliable, current, or free of other errors, and your electronic display may not accurately reflect the actual colors and details of the products.

 

All products are subject to availability and we cannot guarantee that items will be in stock. We reserve the right to discontinue any products at any time for any reason. Prices for all products are subject to change.

 

Purchase Terms & Conditions

The following terms and conditions govern the sale of products by us. By submitting your online order to us, you have indicated your acceptance to be bound by these terms and conditions of sale. At our sole discretion, these terms and conditions may be changed without prior notice at any time.

  • We offer a 7-day return period for products to ensure that you are completely satisfied with your purchase. Please read below for our return policy.
  • We shall not be responsible for loss, damage, delay or failure with respect to the products caused by shipping company. Please read below for our shipping policy.

 

Order Cancellations/Changes
For the benefit of our customers, we will attempt to process orders as rapidly as possible. As such, orders may be sent to our warehouse for fulfillment very soon after they are placed. Due to difficulty of locating orders once they have begun the fulfillment process, we will not be able to make any order changes or cancellations once they have reached this stage of processing.

 

Please review orders very carefully prior to submitting them and in the case a cancellation is necessary; please contact us as soon as possible to increase the likelihood that we are able to stop your order before it goes to the warehouse for fulfillment. Unfortunately, no guarantees can be made.

 

Errors, Misprints, and Omissions
Prior to shipment or delivery of any order, we may cancel, reject, correct, or terminate any order for products, services, or insurance for which the price was incorrectly displayed or where we otherwise displayed erroneous, incomplete, or inaccurate information. We may cancel, reject, correct, or terminate at any stage of the order processing, including after an order has been submitted and confirmed, and your credit card or debit card has been charged or an eletronic funds transfer has been sent or received. In the event your order is cancelled by us after your payment has been made, we will proceed a refund to you via eletronic bank transfer.

 

RETURN POLICY
Thank you for your purchase. We hope you are happy with your purchase. However, if you are not completely satisfied with your purchase for any reason, you may return it to us for a full refund, store credit, or an exchange. Please see below for more information on our return policy.
 

Returns
All returns must be postmarked within seven (7) days from the date buyer receive delivery of the item. All returned items must be sealed, in new and unused condition, with all original tags and labels attached.

 

Return Process
To return an item, please email customer service at castleit@live.com OR  send a message to WhatsApp number 010-249 8349 to obtain a Return Merchandise Authorization (RMA) number. After receiving a RMA number, place the item securely in its original packaging and include your proof of purchase, and mail your return to the following address:

 

Castle IT Online Store
Attn: Returns
RMA#
No. 40, Level 3, Jalan Kuchai Maju 11,
Kuchai Entrepreneurs Park, Kuchai Lama,
58200 Kuala Lumpur, Wilayah Persekutuan,
Malaysia.

 

*Please note, you will be responsible for all return shipping charges. We strongly recommend that you use a trackable method to mail your return.
 

Refunds

After receiving your return and inspecting the condition of your item, we will process your return or exchange. Please allow at least seven (7) days from the receipt of your item to process your return or exchange. Refunds to may take 1-2 billing cycles to appear on your credit card / ewallet statement, depending on your credit card / ewallet company.
 

Exceptions

The following items cannot be returned or exchanged:

  • Software
  • PC Packages
     

Damage and/or Issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you received the wrong item so we can rectify the issue promptly.

 

*Please Note
Sale items are FINAL SALE and cannot be refunded.

 

Questions

If you have any questions pertaining to our return policy, please contact us at:
012-822 2274
castleit@live.com

 


SHIPPING POLICY
Please carefully review our Shipping Policy when purchasing our products. This policy will apply to any order you place with us.

 

Subject to stock availability. We try to maintain accurate stock counts on our website but from time-to-time there may be a stock discrepancy and we will not be able to fulfill all your items at time of purchase. In this instance, we will fulfill the available products to you, and contact you about whether you would prefer to await restocking of the backordered item or if you would prefer for us to process a refund.

 

It may take up to 3 business days (exclude Saturday, Sunday & public holidays) from your order date to process and ship out your parcel. If your order is placed on a Friday, your parcel will likely be shipped out on the following Monday or the next business day.

 

In-Store Pickup
In-store pickup is available for customers who prefer self collect. You are required to check stock availability with us before pickup. Pickups are available Monday - Friday from 9:00 AM - 6:00 PM. A Whatsapp confirmation will be sent to you when your order is ready for pick up. Our in-store pickup is contactless. Please come to our pick-up area with a mask on to pick up your order.

 

Delivery Terms
We strive to deliver your purchased products in the shortest time possible. All orders will be processed as soon as the transaction is confirmed. Currently, we can only send orders to street addresses in West Malaysia, Sabah and Sarawak. We are unable to ship to any International addresses and would be able to deliver to one delivery address per order. If you'd like to deliver to multiple addresses, please place separate orders for each unique address.

 

Delivery Policy
Please allow 1-2 working days for orders to be processed for shipping. For customised PC package order, we will only start to assemble the PC once order is received. It will take 2-4 working days for us to assemble and test all PC before we ship. We make every effort to fulfill orders as quickly as possible. Orders placed over the weekend are dispatched on the following working day. Standard shipping takes 3-5 working days (may vary between shipping companies).

 

At the time of delivery, you will be required to validate the delivery of the products by signing-off with the delivery personnel. Please inspect the product(s) for any obvious faults, defects or damage before you sign for the received product(s). Castle IT Online Store is not liable for any product(s) damaged or lost during shipping. If you received your order damaged, please contact the shipping company or our support team immediately to file a claim. Please include your order number and a photo of the item’s condition before filing a claim.

 

Shipping Fees
Shipping fees are calculated during checkout based on weight, dimensions and destination of the items in the order. Payment for shipping will be collected with the purchase. This price will be the final price for shipping cost to the customer.

 

Weight

  Within Peninsular  
Malaysia

 Sabah    Sarawak  
Under 0.5 kg RM 6  RM 7.9  RM 26
  Every additional 0.25 kg   RM 0.6 RM 2 RM 1.8

 


All times and dates given for delivery of the products are given in good faith but are estimates only.
Once order is confirmed, we will provide you a tracking number. (via whatsapp or email)

 

 

Shipping Q&A

 

Do you deliver internationally?
We do not offer international shipping.

 

Are there other shipping resctrictions?
Oversized parcel.

 

What happens if my order is delayed?
If delivery is delayed for any reason, we will let you know as soon as possible and will advise you of a revised estimate for delivery.

 

PRIVACY POLICY
This privacy policy (the "Privacy Policy") is intended to inform you of our policies and practices regarding the collection, use and disclosure of any information you submit to us. This includes "Personal Information," which is information about you that is personally identifiable such as your name, e-mail address, user ID number, delivery and billing addresses and other non-public information that is associated with the foregoing.

 

User Consent
By accessing or otherwise using the our platform, you agree to the terms and conditions of this Privacy Policy, which is incorporated into and forms a part of our terms of service You expressly consent to the processing of your Personal Information according to this Privacy Policy.

 

Your Personal Information will be processed and stored in Malaysia governed by the Personal Data Protection Act 2010 (“PDPA”). Your Personal Information will not be used or disclosed for purposes for which you have not given consent or which are not permitted under applicable law.

 

Collection of Information
Personal Information That You Provide
In general, we collect Personal Information that you submit to us voluntarily. We also collect information that you submit in the process of creating or editing your account and user profile. 

 

Personal Information from Other Sources
We may receive Personal Information about you from other sources with which you have expressly consented to.

 

E-Mail Address
If you send an e-mail to us, or fill in our "Feedback" form, we will collect your e-mail address and the full content of your e-mail, including attached files, and other information you provide.

 

Information Collected Via Technology
As you use our platform, certain information may also be passively collected and stored on our or our service providers’ server logs, including your Internet protocol address, browser type, and operating system.

 

Use and Disclosure of Information
Except as otherwise stated in this Privacy Policy, we do not sell, trade, rent, or otherwise share for marketing purposes the Personal Information that we collect from third parties, unless you or authorize us to do so.

 

Personal Information collected is to provide you access, to process orders, to improve, better tailor the features, performance, and support of our platform and to offer you additional information, opportunities, promotions and functionality from us.

 

We may share some or all of your Personal Information with our affiliated and group companies that are under a common control, so that they may send daily deal e-mails to you, in which case we will require them to honor this Privacy Policy. 

 

We may disclose your Personal Information if we believe in good faith that such disclosure is necessary to:
a)    comply with relevant laws or to respond to subpoenas or warrants served on us; or
b)    to protect and defend our rights or property, you, or third parties. 

 

Security
We will do our best to protect your personal data, we cannot however guarantee the security of your data transmitted to our site; any transmission is at your own risk and you agree not to hold us responsible for any breach of security while accessing the internet that is out of our control. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorized access.

 

Third party Websites
Our website may contain links to other sites (the "Linked Sites"). We are not responsible for the privacy policies or practices of such other Linked Sites. You agree to waive any claim against us with respect to the Linked Sites.

 

Your Consent and Rights
You are accorded with rights stipulated in the Personal Data Protection Act 2010 and we will be abide by the provisions in PDPA.

 

Contact and Revisions
If you have questions or concerns about our Privacy Policy, please contact us at: castleit@live.com

 

This Privacy Policy is subject to occasional revision at our discretion. If you object to any such changes, you must cease using our platform and any further use shall indicate your acknowledgement of such changes and agreement to be bound by the terms and conditions of such changes.

 

DISCLAIMER
The information provided by Castle IT Online Store ("we","us", or "our") on www.castleit.com.my (the "Site) and our mobile application is for general informational purposes only. All information on the Site and our mobile application is provided in good faith, however we make no representation or warranty of any kind, express or implied, regarding the accuracy, adequancy, validity, reliability, availability or completeness of any information on the Site or our mobile application. UNDER NO CIRCUMSTANCES SHALL WE HAVE ANY LIABILITY TO YOU FOR ANY LOSS OR DAMAGE OF ANY KIND INCURRED AS A RESULT OF THE USE OF THE SITE OR OUR MOBILE APPLICATION OR RELIANCE ON ANY INFORMATION PROVIDED ON THE SITE AND OUR MOBILE APPLICATION. YOUR USE OF THE SITE AND OUR MOBILE APPLICATION AND YOUR RELIANCE ON ANY INFORMATION ON THE SITE AND OUR MOBILE APPLICATION IS SOLELY AT YOUR RISK.